Frequently Asked Questions
Short answers about working with Alhasna Services, submitting a request, cost and contact.
Frequently asked questions
Do I need to know the transaction name before requesting the service?
No. Describe what you want to complete or your situation as you understand it, and Alhasna Services will identify the service it can handle, then explain its scope, what is required and the cost before starting.
Is contacting Alhasna Services only for consultations?
Contact is intended to understand your need and explain the service Alhasna Services can handle, its scope and its cost before starting. The service is not based on giving the client a detailed explanation so they can complete the transaction themselves.
Does submitting a request mean the transaction has started?
No. After your need is received, Alhasna Services explains the service it will handle, what is required for your case and the cost. Execution begins after agreement with the client.
Do I have to submit the request through the website?
No. You can start with a structured request through the website, or contact Alhasna Services directly on WhatsApp or by phone. All of them are routes to start the service.
Is Alhasna Services a government entity?
No. Alhasna Services is an independent service provider that handles the agreed work through official platforms and channels within its service scope, while approvals, issuance and final decisions remain with the competent authorities.
Does Alhasna Services serve all Emirates?
Yes, depending on the service type and the case.
When do I know the service cost?
Before execution begins, once your need is understood and the service scope is defined. Only approved package prices are published on the website.
Is there payment on the website?
There is currently no payment on the website, and submitting a request does not mean the service has been purchased or accepted.
Can I request a standalone service without a package?
Yes. Standalone services are available, and packages are optional.