Privacy Policy
Last updated: 18 July 2026
Alhasna Services respects your privacy and collects only the information needed to understand your request, contact you and provide the service you request.
This policy briefly explains what we collect, how we use it and the choices available to you.
Information we collect
When you submit a request through the website, we may collect:
- The requester's name.
- Phone number and preferred contact method.
- Email address if you choose to provide it.
- Emirate or city.
- Requester type and the selected service or package.
- A short description of the need.
- General information related to a business or package request when applicable.
If you contact us through WhatsApp, phone or email, we process the information you choose to provide as needed to respond to and follow up on your request.
Why we use your information
We use information to:
- Understand your request and contact you about it.
- Organise, follow up on and provide the service after agreement.
- Protect the website and prevent misuse.
- Improve the website experience and measure page usage after you consent to analytics.
- Meet applicable obligations and protect rights where necessary.
Submitting a request does not start a transaction, purchase a service or accept a cost that has not yet been explained to you.
Who processes the information
Alhasna Services may use technical service providers as needed to operate the website, store requests, send notifications and measure website usage after you consent to analytics.
Information may be processed outside the United Arab Emirates depending on where a service provider operates, with appropriate measures used to protect it.
Alhasna Services does not use request information for marketing. Information is made available only as needed to operate the website, provide the requested service or meet an applicable requirement.
Analytics and cookies
Non-essential analytics do not run unless you choose to accept them. We do not send your name, phone number, email address or request description to analytics.
You can reject analytics or change your choice at any time through Cookie Preferences. The Cookie Policy provides a short explanation of how this works.
How long we keep information
We keep information only for as long as needed to understand and follow up on the request, provide the service, meet an applicable obligation or protect a right. When information is no longer needed, we delete it or appropriately remove identifying details.
Protecting information
Alhasna Services and its technical providers use appropriate measures to protect information and limit access to it. However, no electronic method can guarantee absolute security.
Your rights and choices
Depending on what applies to your case, you may ask to:
- Access your information.
- Correct inaccurate information.
- Delete information or restrict its use where possible.
- Withdraw your consent to analytics.
- Object to use that is inconsistent with the purpose for which the information was collected.
We may need to verify the requester's identity before acting on a data request. We may retain certain records where this is required or necessary to protect rights.
Children's information
The website is not intended to receive independent requests from children. If a transaction concerns a child, the request should be submitted by a parent, guardian or responsible adult.
Contacting us about privacy
For a privacy question or a request to access, correct or delete information, contact:
Email: info@alhasna.ae
Phone and WhatsApp: +971 50 238 9133
Changes to this policy
We may update this policy if our tools or data practices change. The latest update date will appear at the top of the page, and the version published on the website will apply from its publication date.